TRAVIS GREEN
IT Automation Engineer
PROFILE
IT Automation Engineer with 13+ years of hands-on systems administration across macOS, Google Workspace, Okta, and Rippling. Builds automation that makes tickets disappear: lifecycle provisioning, self-service tooling, and an AI agent that handles access requests on its own, all running in production. Leads IAM, MDM, and security projects start to finish with minimal supervision, with 100% SLA compliance and ITIL-aligned ops at 500+ employee companies.
PROFESSIONAL EXPERIENCE
IT Automation Engineer | AngelList | San Francisco, CA | Feb 2026 – Present
One of two IT engineers supporting 240+ employees and contractors across five legal entities, four Google Workspace tenants, and a six-workspace Slack Enterprise Grid.
- Rebuilt onboarding and offboarding: Day 1 is fully automated with no IT needed, offboarding is down from 45 minutes per user to 10, and the end state is 100% automation.
- Built the automation behind it (Google Apps Script, Slack and Notion APIs): role-based access checklists on the way in, revocation trackers on the way out.
- Run an AI agent on the IT support channel that picks up access requests and provisions them on its own; common requests never touch IT.
- Cut Google Workspace from 65 OUs to 12, moved 190 users onto Rippling SAML SSO with FIDO2 passkeys, and built a one-command break-glass path for IdP outages.
- Stood up Global Relay compliance archiving (email, Drive, Slack) for SEC-regulated entities and ran the live cutover from the old archiver with no coverage gap.
- Run SOC 2 access audits that cross-reference HR data against every connected system and produce auditor-ready evidence.
- Moved the device program onto Rippling MDM: zero-touch enrollment (Apple Business Manager, SCIM pre-provisioning), warehouse fulfillment, self-service device selection, and automated shipment tracking.
- Built Slack-based device compliance automation: zero-device users get daily enrollment nudges with IT escalation at day 3; two-device users get flagged at day 14 with a Rippling return kit.
- Worked with finance to dedicate cards to individual services (Anthropic, OpenAI) for clean cost attribution, and built Ramp automation that flags approaching limits for review and top-off with zero service disruption.
IT & Security Manager | Side, Inc. | San Francisco, CA | Jun 2021 – Sep 2025
- Held 100% SLA compliance on ITSM helpdesk requests (FreshDesk, Jira Service Manager) through ITIL incident, problem, and change management, SLA monitoring, and cross-training.
- Built zero-touch deployment and role-based access for full user lifecycle management with Okta Workflows, Jira automations, API connectors, and Jamf Bash scripts, cutting manual provisioning work 70%.
- Automated 100% of service request approvals by wiring the helpdesk into Slack and Okta: one-click approvals, provisioning time down over 90%.
- Closed zero-day gaps by fully automating macOS, Chrome, Slack, and Zoom updates with Jamf Pro and Bash in a full-Apple environment.
- Led a global domain migration covering 80+ critical services for 500+ employees across multiple time zones with zero service interruption.
- Migrated ticketing from FreshService to Jira Service Manager for four departments with no downtime, improving resolution time 10%.
- Cut phishing vulnerability 20% with a security awareness program of monthly training and quarterly simulations.
- Worked with security to test emerging AI tools (ChatGPT, Gemini, Zoom AI, Atlassian Rovo, Apple Intelligence), wrote the secure-usage policies (GDPR, SOC 2), and published monthly AI blogs for employees.
- Mentored a team of three with OKRs and career coaching, earning Jamf and Okta certifications alongside them as a team; all three were promoted.
- Cut inactive license spend 25% using audit data and dynamic allocation, and managed the return of 800+ leased devices, deferring new purchases by 8 months.
IT Lead & Engineer | PlanGrid (acquired by Autodesk) | San Francisco, CA | Aug 2017 – May 2021
- Managed the migration or decommissioning of 120+ legacy services during the Autodesk acquisition, including the IdP transition from Okta to Microsoft 365.
- Cut device migration time 70% with an MDM migration script run on 400+ devices.
- Overhauled onboarding and offboarding for full remote deployment at a pace of up to 80 monthly new hires and 20 monthly terminations.
- Standardized device policy across all company-issued hardware, reaching 100% software, security, and naming compliance via Jamf and Microsoft Intune/Azure.
- Maintained SOC 2 and GDPR adherence through proactive device security standards in partnership with the security team.
- Delivered a 75% time reduction decommissioning two physical offices during the COVID-19 pandemic with a team of four.
IT Support Technician | Portable CIO | Alamo, CA | Jun 2013 – Dec 2017
- Directed end-to-end IT operations for a multinational consulting firm with 11 global offices and 450+ employees.
- Managed global office network infrastructure, keeping performance and hardware current across all locations.
- Streamlined onboarding and offboarding end to end, including international device procurement and shipping.
- Supported deployment and operations of 1,500+ devices for the EPIC system at UCSF Benioff Children's Hospital under strict HIPAA compliance.
EDUCATION
BS, Computer Science | Western Governors University (WGU), Remote | Expected Dec 2029
High School Diploma | St. Michael's Secondary School, Santa Venera, Malta | Jun 2002
CERTIFICATIONS
Jamf Certified Tech (Jamf 200) | Okta Certified Professional | ABC's of GDPR, AI Prompting Essentials, Responsible AI (Google / Coursera)
LANGUAGES
English, Maltese, Italian, Spanish
TECHNICAL SKILLS
Identity & Access Management: Okta, Okta Workflows, Rippling (SAML SSO, SCIM), Google Workspace, Microsoft 365, Entra ID / Active Directory, SAML, OIDC, RBAC, least privilege
Endpoint & MDM: macOS, Jamf Pro, Rippling MDM, Microsoft Intune, Apple Business Manager, zero-touch deployment
Automation & Scripting: Bash, Google Apps Script (JavaScript), GAM / GAMADV-XTD3, Slack API, Notion API, REST APIs, Cloudflare Workers
AI & Agentic Tooling: Claude API, LLM workflow automation, agentic ticket resolution, Model Context Protocol (MCP), prompt engineering
ITSM & Operations: ITIL, SLA management, Problem Management, Jira Service Manager, FreshDesk / FreshService, Zendesk, asset management
Infrastructure & Security: DNS (Cloudflare, GoDaddy, Namecheap), SPF / DKIM / DMARC (DMarcian), Datadog, AWS, GCP, Ubiquiti, GDPR, SOC 2